Shipping Terms
Payment Method: Users can choose their preferred items and pay according to the method specified when placing the order (e.g., cash on delivery). For returns, please refer to the store's return policy. If you have any questions after receiving the goods, please feel free to contact our online customer service at any time. We provide 💬 24/7 service!
Logistics Details:
Shipping Fee: Free shipping on all orders! 🎉
Shipping Time: After successful order processing, we will arrange shipment according to the payment order, which is expected to be dispatched within 3 business days. Shipping service is not limited to weekdays; Saturdays, Sundays, and public holidays are also handled.
Delivery Time: After the order is shipped, it is expected to arrive within 7-10 business days.
Signing Instructions: Please be sure to leave an address and contact phone number that can ensure your signature upon receipt when placing the order.
Please inspect the goods on the spot upon receipt: Check whether the outer packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete. Please do not provide your mobile phone for the courier to inspect the packaging before signing. You have the right to refuse delivery if the outer packaging seal is damaged or shows signs of tampering.
If you are unable to sign for the package in person, please entrust someone else to inspect the goods strictly according to the above requirements. The courier is only responsible for delivering the package to the address specified on the waybill. Signatures by any recipient at that address (such as receptionist, security guard, family member, etc.) are considered valid signatures.
⚠️ For risk control reasons, orders cannot be modified after confirmation. Please ensure you fill in the correct address and phone number when placing your order. We apologize for any inconvenience this may cause.
From today onwards, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. During this period, we will notify you via email. Please check your email or contact customer service promptly. If we do not receive your reply within 5 days, we will arrange for the goods to be returned to the warehouse and process your refund. Thank you for your understanding.
Returns and Refunds
1) If the received goods have quality problems, you can apply for a full refund.
2) Specific return and exchange methods and conditions are subject to the instructions on the product sales page and the order process. 3) When returning goods, please ensure the integrity of the product, gifts, accessories, packaging, and all accompanying documents (such as invoices, signed receipts, etc.), and fill out the required documents as instructed. Otherwise, we reserve the right to refuse your return or exchange request.
4) You understand and agree that when processing refunds for matters such as returns, partial/full order cancellations, and contract terminations, we will process the relevant documents (such as invoices, signed receipts, etc.) in accordance with the law.
Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: The estimated delivery time for your order will vary depending on the selected "transportation company." Please check your order details for specific information.
Q2: How do I file a complaint against a courier?
A2: You can find and contact the corresponding local service hotline of the "transportation company" in your order information to provide feedback.
Q3: How long does it take for delivery after shipment?
A3: Generally, delivery will take place within 7 business days from the date of shipment (excluding Sundays and public holidays).
Q4: What should I pay attention to when signing for the package?
A4: Please be sure to check the outer packaging for damage. You have the right to refuse delivery if there is any damage.
Q5: Do I need to show identification when receiving the package?
A5: No. The courier is only responsible for delivering the package to the address on the waybill. Anyone at that address can sign for it on their behalf.
Q6: What if someone else signs for my order?
A6: If this happens, please contact the local customer service of the shipping company listed in your order information as soon as possible to inquire.
Q7: How can I check the delivery progress of a partner merchant?
A7: You can directly check the corresponding tracking number using the shipping company listed in your order information.
For any questions regarding specific terms or delivery, please feel free to contact us at: 📧 service@mail.yevtsjo.com. Our customer service staff are available 24/7!